house removal uk

Terms and Conditions


These terms and conditions outline the rules and regulations for the use of CTS Move.

By accessing this website, we assume you accept these terms and conditions in full.

Do not continue to use CTS Move website if you do not accept all of the terms and conditions stated on this page and pages referred to on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “User”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” “Us”, “the Service” refers to our Company. “Party”, “Parties”, refers to the user and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. ‘Site’ in these terms and conditions refer to CTS Move website and its associated pages.

CTS Move reserves the right to change/modify any term or condition, in the ‘terms and conditions’, it deems necessary. This may be done without any prior notice to the user, and without any explanation provided herein or any other website page.

1. Definition of Terms We Use

1. Users: The clients who post a job on CTS Move to move their personal or business goods.
2. Transporters: It refers to drivers with vehicles who place bids on jobs posted by the users.
3. Bids & Quotations: Bidding will be done for a particular job when posted online. It can be done by multiple transporters. The transporters can provide price quotes to the user. It depends solely on the user which quote he/she may accept.
4. Personal Goods: Any personal items the user want to move may e.g. home furniture, electronics goods, vehicles etc.
5. Business Goods: Users seeking to move items on regular basis e.g. delivery of pallets, boxes and business goods etc.
6. Feedback: The users can provide feedback for a transporter after job completion. The feedback helps us to improve the service, and establish a trustworthy connection between ourselves and our users.
7. Registered User: Clients who have already signed-up for our service and have an account on CTS Move.

2. Access to CTS Move

It is the sole discretion of CTS Move to restrict, amend or prohibit the use of the service, temporarily or permanently, for the registered user or transporter without any notice or explanation. If you are given or provided with any information by the service such as password, details, security information, transaction details, you must treat such information as private and confidential, and you are not allowed to reveal to any third party under any circumstances. Failure to comply with this provision will result in your account being disabled by the service for an indefinite period of time. To gain access to the service, arrange the necessary resources on your own. Anyone using your internet to gain access to the service is also bounded by the terms and conditions of CTS Move. We may record any calls made to us for quality assurance purposes. Call-records and information communicated through calls will not be revealed to any third party unless specified by legal obligations of the law or under any other special circumstances.

3. Prohibited Conduct

Under NO circumstances must anyone use our service for any illegal purposes. DO NOT use our services:

4. Information Standard

Information provided to CTS Move or any other service associated with it by a user must follow a prescribed standard;

The information must:

The information must not:

Disciplinary Action

We may take disciplinary action, we deem appropriate, in case of any breach of prescribed standard provided in Section 3 above. A breach may result in following actions being taken:

5. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organization to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

6. Reliance on information posted

Information and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by anyone who may be informed of any of its contents.

7. Our Liability

The material displayed on our site is provided “as is” and without any guarantees, conditions or warranties as to its accuracy, to the extent permitted by law, we and all other members of our Group of Companies and our affiliates (“Our Group”) hereby expressly exclude and disclaim:

8. Uploading Material to our Website

Any material you upload to our site will be considered non-confidential and non-proprietary, and unless otherwise agreed in writing between us, we have the right to use, copy, distribute and disclose to third parties any such material in whole or in part for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. You waive any moral rights in respect of any material you upload to our site.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our sole opinion, such material does not comply with the Information Standards (See Section 4).

9. Information about you and your visits to our website

Your privacy is important to us. We process information about you in accordance with our Privacy Policy. See Privacy Policy page for further details.

10. Linking to and from our website

You must not establish a link from any website to any page in our site or frame our site on any other site. Unless otherwise authorized in writing by us, you may not suggest any form of association, approval or endorsement of any website on our part.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12. General Information and Your Concerns:

In case you have any concerns about the terms and conditions listed, please don’t hesitate to reach out to us. The service is maintained and operated by BIAD Services Ltd. To find out more about BIAD Services, contact us.

Terms & Conditions for Users & Transporters

A. Registration Guidelines:

Registered users must provide valid identification information and must always have a valid email address. Registration of a user may be cancelled in violation of terms and conditions listed above or at the sole discretion of CTS Move without any formal liability of explanation to you. If you are registering with us on behalf of any business or corporate body, you acknowledge that you have authority to bind the business or corporate body, you represent, to our terms and conditions.

B. Our Services

We do not provide any pick and drop services for commuters and must not be treated as such. Our sole purpose is to connect the User with the Transporter for transportation of the User’s personal or business goods. It is the Users responsibility and choice to select the Transporter that suit best to their needs and requirements. Any transaction made between the User and the Transporter is subjected to terms agreed upon by those parties, and should also be in accordance with the terms and conditions of CTS Move.

C. Procedures followed on the website

D. Rules for Posting a New Job

Job requests by the User should not involve transportation of any material prohibited by law. Accurate details of the goods to be transported must be mentioned in the ‘Post a New Job’ Form to ensure necessary arrangements to be made by the Transporter in advance. Transportation methods should comply with all the rules and regulation stated by the law. In case of any hazardous or sensitive goods to be transported, full responsibility lies with the User and the Transporter to carry out the deed in compliance with the law. Failure to do so may result in a regulatory action or a criminal penalty by the relevant authority. Misrepresentation of facts in posting a job e.g. drop-off location or quantity of goods etc. may lead to cancellation of the job. Payment made by the User will not be refunded in this case.

E. Rules for Transporters

F. Rules for Personal Move and Business Move Users

G. Loss or Damage to Goods

H. Cancellation Policy

CTS Move is under no obligation to you or anyone if an order is cancelled. Necessary assistance will be provided by the customer support team to the User. We reserve the right to cancel/change/hold any Job posted on the website without any explanation to the Transporter, User or any Third-Party involved.

Transport Providers

  • cts move facebook account
  • cts move twitter account
  • cts move google account
  • cts move youtube channel

Contact Us

Wellesley Court, Apsley Way,
London NW2 7HF.

0203 746 1049

© 2018 All Rights Reserved. A Project of BIAD Services Ltd.